Operations
How Does Tip Pooling Work? An Operator's Guide
If you run a restaurant, you have almost certainly had the tip pooling conversation, probably more than once, probably at the end of a long shift. It is one of those topics that sounds simple until you are actually setting the rules, at which point it turns out to have layers. So here is the operator's version: what tip pooling is, how it actually works, what you are and are not allowed to do, and the thing that changes when you go from one location to several.
